FAQ
Frequently Asked Questions Q & A
Q. Can you ship overseas?
A. We offer international shipping services.
Q. How can I specify a delivery date and time?
A We do not accept requests for delivery dates and times. In principle, your order will be shipped within 3-5 business days after you place your order (Saturdays, Sundays, national holidays and year-end and New Year holidays are closed). (Closed on Saturdays, Sundays, national holidays and year-end and New Year holidays)
Q I've forgotten my password.
A Please use the password change form to reset your password.
(1) Enter the email address you registered with and click the "Submit" button. (2) Your email address will be sent to your registered email address.
A password reset URL will be sent to your registered email address. 3.
Please visit the URL provided in the email and enter your new password.
Q. I would like to return or exchange my order.
A. A. The response will be subject to availability and we are unable to access your personal information by phone.
(1) Your name
Order number
Inquiry details
Please send an email to [18150137931@163.com] with (1) your name, (2) the order number, and (3) the content of your inquiry.
We do not accept returns for customer reasons, except for defective products.
Q. I want to cancel or change my order.
A. This depends on the date and time of your order and the status of delivery, and we do not have access to your personal information.
Q. Can you ship overseas?
A. We offer international shipping services.
Q. How can I specify a delivery date and time?
A We do not accept requests for delivery dates and times. In principle, your order will be shipped within 3-5 business days after you place your order (Saturdays, Sundays, national holidays and year-end and New Year holidays are closed). (Closed on Saturdays, Sundays, national holidays and year-end and New Year holidays)
Q I've forgotten my password.
A Please use the password change form to reset your password.
(1) Enter the email address you registered with and click the "Submit" button. (2) Your email address will be sent to your registered email address.
A password reset URL will be sent to your registered email address. 3.
Please visit the URL provided in the email and enter your new password.
Q. I would like to return or exchange my order.
A. A. The response will be subject to availability and we are unable to access your personal information by phone.
(1) Your name
Order number
Inquiry details
Please send an email to [18150137931@163.com] with (1) your name, (2) the order number, and (3) the content of your inquiry.
We do not accept returns for customer reasons, except for defective products.
Q. I want to cancel or change my order.
A. This depends on the date and time of your order and the status of delivery, and we do not have access to your personal information.